STATEMENT TEE

hipping & Delivery

When placing your order, please note the following typical timelines:

Fulfillment: Orders are dispatched within 5 working days of purchase.

Postage (from dispatch, via Royal Mail Tracked):

• UK Mainland — 2–3 working days
• EU Mainland — 3–7 working days
• International — 7–14 working days

If you haven't received your order within these timelines, email us at info@parmoregolf.com with your order number and we'll look into it right away.

CAN I GET FREE SHIPPING WITH MY ORDER?

Yes — free shipping is automatic on all orders over £150. No promotion code needed.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@parmoregolf.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Free returns is only valid in the UK. If you are outside of the UK you will need to provide your own shipping label for the return. 

You can always contact us for any return question at info@parmoregolf.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

We will always strive to provide the best customer service possible, do not hesitate to contact us at info@parmoregolf.com